Communications: Call Intake
This is where all requests for service enter our system.
Our capabilities consist of five fully equipped and operational call intake stations as well as one supervisor station.
Our trained and courteous Intake personnel are responsible for interaction with our clients and other referring medical transportation and EMS agencies. Our staff schedules non-emergency transportations as well as taking emergency calls. These requests are placed into the CAD (Computer Aided Dispatch) system, called Traumasoft, and are routed to the appropriate Dispatcher or are scheduled for transport on a later date.
Our intake operators are available not only to take your request for service, but are there to assist you with any questions you may have in regards to our services.
At the heart of Alert Ambulance Service is a state-of-the-art dispatch center.
Our capabilities consist of four fully equipped and operational dispatch stations as well as one supervisor console.
Specially-trained dispatchers can monitor the status of every Alert vehicle on the road and dispatch the appropriate nearest vehicle for your medical transportation need. Special computer-aided dispatching software from TraumaSoft enhances our ability to provide prompt service with unparalleled response times.
Our dispatchers remain in constant contact with Alert Ambulance personnel through the use of wireless communications, push to talk devices, two-way radios, and data sent directly to thier tablet devices. In addition Alert utilizes GPS (Global Positioning) for every vehicle in the fleet to further maximize efficiency.